Privacy Policy

EASILYDONE TECHNOLOGIES LLP ("we", "us", "our") operates Visity, a 24/7 AI agent platform on WhatsApp. This Privacy Policy explains how we collect, use, store, and share information when you use our Service, and outlines your rights under applicable law, including India's Digital Personal Data Protection Act, 2023 ("DPDP Act").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

EASILYDONE TECHNOLOGIES LLP is the data controller responsible for your personal data.
80, The Meadows, Gokuldham, Near Eklavya School,
Ahmedabad Sanathal, Ahmedabad, Gujarat, India
Email: hello@visity.ai

a. Information you provide directly:

• Name, email address, phone number, and company details when you register or contact us
• Knowledge base content you upload to train your AI agent (text, PDFs, images, Google Sheets)
• Billing and payment information processed through PhonePe

b. Information generated through the Service:

• WhatsApp conversation data between your AI agent and your customers, including message content, timestamps, and contact details
• Lead qualification data collected by the AI agent on your behalf
• Dashboard activity logs and usage data

c. Information collected automatically on our website:

• Browser type, IP address, pages visited, and session duration
• Cookie and tracking data from analytics services (see Section 7)

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payments and manage your subscription
• Send service notifications, billing updates, and support communications
• Analyse usage patterns to improve product performance and reliability
• Respond to enquiries and provide customer support
• Comply with legal and regulatory obligations

We process your personal data on the following legal bases:

• Performance of a contract: to deliver the Service you have subscribed to
• Legitimate interests: to improve, secure, and develop the Service
• Legal compliance: where required by applicable law
• Consent: for marketing communications, where explicitly provided

We share data with the following third-party providers to operate the Service. Each provider is subject to their own privacy policy and data protection obligations.

We use cookies and similar tracking technologies on our website for the following purposes:

• Essential cookies: required for the website to function correctly
• Analytics cookies: Google Analytics and Mixpanel for understanding usage patterns
• Product analytics: PostHog for feature usage and funnel analysis
• Session recording: Microsoft Clarity for heatmaps and session replays to improve usability

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Our cloud infrastructure is hosted by Railway.app in California, USA. By using the Service, you acknowledge and consent to the transfer of your data to the United States for processing and storage. We take appropriate contractual and technical measures to ensure such transfers are handled securely and in compliance with applicable data protection laws.

We retain your personal data for as long as your account is active and as necessary to provide the Service. If you cancel your subscription or your account is terminated, we retain your data for 90 days, after which it is permanently deleted from our systems.

Billing and transaction records may be retained for longer periods as required by Indian tax, accounting, and regulatory obligations.

Under the DPDP Act and other applicable law, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to correction: to request correction of inaccurate or incomplete personal data
• Right to erasure: to request deletion of your personal data, subject to legal obligations
• Right to withdraw consent: where processing is based on your consent
• Right to grievance redressal: to lodge a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us at hello@visity.ai. We will respond within a reasonable timeframe and in accordance with applicable law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

The Service is intended for business use and is directed at adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us at hello@visity.ai and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email to the address associated with your account. The updated policy will be effective upon posting. Your continued use of the Service after such notification constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us at:

EASILYDONE TECHNOLOGIES LLP
80, The Meadows, Gokuldham, Near Eklavya School,
Ahmedabad Sanathal, Ahmedabad, Gujarat, India
Email: hello@visity.ai